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Ireland's National Marian Shrine, Knock, County Mayo, Ireland
T: +353 (0) 94 9388100 E: info@knock-shrine.ie

Terms & Conditions

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Conditions Relating to Your Use of Knock Shrine Website On-line shopping Facility.

1. Your Account
2. Our contract
3. Security Statement
4. Website Privacy
5. Website Conduct
6. Children
7. Website Advertising
8. Price of Goods
9. Delivery
10. Cancellation, Returns and Refunds Policy
11. Returns/Refunds
12. Accordance with Specification
13. Disclaimer of Warranties
14. Limitation of Liability
15. Proprietary Rights
16. Copyright, authors' rights and database rights
17. Modification of terms
18. General
19. Governing Law and Jurisdiction
20. Customs
21. Fraudulent Credit and Debit Cards
22. Currency Conversion
23. Termination
24. Access to Knock Shrine

1. Your Account
If you use the website on-line shopping facility, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You confirm that you are aged eighteen and over. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in Your Account area of the website. In the event that the account information you provide us with is incorrect and the verification of your identity is refused by the relevant financial institution, Knock Shrine refuse any liability in respect of any loss incurred and such loss must be borne by you. Knock Shrine shall not be responsible for the verification of the identity of users/purchasers.

Knock Shrine reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Our contract
When you place an order to purchase a product from Knock Shrine on-line shop, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've processed your request (the "Confirmation E-mail"). That acceptance will be complete at the time we send the Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Confirmation E-mail to have been dispatched do not form part of that contract.

As we process your order, we will inform you (the purchaser) by e-mail if any products you order turn out to be unavailable. In the event that an item you order is not currently in stock, we will make every effort to obtain a purchaser’s product and deliver same within 30 days, if the delivery is to be completed within the European Union. If we are unable to fulfill a consumer’s order request within 30 days (within the European Union), Knock Shrine will inform the consumer and provide a refund to the consumer as soon as possible (not later than 30 days).

Orders to be delivered outside of the European Union
Knock Shrine will endeavor to execute delivery of the product within a reasonable time frame depending on the delivery location and its accessibility. We aim to execute delivery within a maximum of thirty days (see note).

*Please Note:  Products are subject to availability and delays may sometimes occur if a product is out of stock or in the event that delivery is delayed due to factors outside of our control. Any dates specified for delivery are therefore approximate only. See Clause 10 for further details.

3. Security Statement

Knock Shrine use Realex Payments to provide a secure, robust and reliable payment processing service. Information security is their top business priority.

Realex Payments are certified and approved by several leading financial institutions. Their systems and security controls are based on current industry standards. There are several layers of technology in place to ensure the confidentiality, authentication and integrity of information.

  • Realex Payments have been accredited with the AIS (Account Information Security) certification by VISA and is one of the few companies in Europe to achieve this. This shows their commitment to above industry standard in every aspect of payment processing.
  • All information when in transit via the internet is encrypted (128bit SSL) to ensure confidentiality of sensitive data.
  • All messages sent to Realex Payments and the responses from Realex Payments are authenticated using digitally signed digests.
  • All requests are verified against a legal list of IP address and referring URLs.
  • Realex Payments' technical infrastructure is located in secure co-location facilities that have 24x7 manned security and advanced building management systems along with environmental controls.
  • Critical servers and applications are monitored constantly to threshold levels and Realex Payments staff is instantly alerted via their real time monitoring and alerting service.
  • All connections to the financial institutions are over private dedicated leased circuits, backed up with ISDN lines and in certain cases VPN connections over the internet.
  • The network is designed to be highly resilient with duplicate and triplicate systems in place depending on the critical nature of each component.
  • Realex Payments are registered with the data protection commissioner as a "Data Processor". Cardholder information is encrypted and not displayed in our reporting systems - realcontrol.
By agreeing to our terms and conditions, you the purchaser/user of Knock Shrine website accept, understand and authorize the release of your contact details including credit card/debit card financial details to Realex for the purposes of completing your purchase with the Knock Shrine On-Line Shopping system.

Payment Procedure using Realex
Once a purchaser proceeds to purchase a product, the purchaser is redirected to the Realex Website where their payment details are inputted to purchase the product. The purchaser’s user information as provided for registration with Knock Shrine (ie Name, Address, Phone Number and Product I.D.) is forwarded to Realex for authorization of the payment/credit card details provided by you. The credit card/debit card details provided by you are provided via the Realex site only. By indicating your acceptance to the terms and conditions of the website, you also agree to Realex receiving your contact details (ie Name, Address, Phone Number) and Product I.D. Realex are registered with the Data Commissioner’s Office as a Data Processor and are subject to compliance with the legislation in this regard.

Following verification of the purchaser’s transaction on the Realex site via the merchant provider, a report is forwarded to the Knock Shrine Web Site confirming the purchase has been completed. No credit card/payment details are contained in this report to Knock Shrine and Knock Shrine does not receive any such details from Realex at any stage.

Note: See www.realex.ie and our Privacy Policy for further details regarding security.

4. Website Privacy
All details of Knock Shrine’s Privacy Policy are on display on the website.


5. Website Conduct
You agree to abide by all applicable Irish laws and European regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the Website. All information, designs, drawings and other specifications provided on the Website are the exclusive property of Knock Shrine’s. Any copying, transmission or re-transmission of the same requires the prior written approval of Knock Shrine.

6. Children
Knock Shrine does not sell products for purchase by children. If you are under 18, you may use Knock Shrine only with the involvement of a parent or guardian.

7. Website Advertising
We reserve the right at all times to place advertisements and promotions on the Website. Advertisers and sponsors on the Website are solely responsible for complying with all local, national and international laws (where relevant) and we exclude all liability howsoever caused there from.

8. Price of Goods
The price listed on the Website (the 'Price') for Knock Shrine’s products (the "Products") will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the Price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the Website is incorrect.

9. Delivery
Orders to be delivered within the European Union
Every effort will be made to complete delivery of the ordered product to you within a maximum of 30 days of your Account order and receipt of confirmation email by Knock Shrine. *(see note)

Orders to be delivered outside of the European Union
Knock Shrine will endeavor to execute delivery of the product within a reasonable time frame depending on the delivery location and its accessibility. We aim to execute delivery within a maximum of thirty days (see note).

*Please Note:  Products are subject to availability and delays may sometimes occur if a product is out of stock or in the event that delivery is delayed due to factors outside of our control. Any dates specified for delivery are therefore approximate only.

As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. We will make every effort to arrange the supply of the product within 30 days but in the event that we are unable to execute the delivery of the requested order within the 30 days, due to non-availability at the time of the receipt of your request, we will offer you a refund in respect of the product

However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those Products.

10. Cancellation, Returns and Refunds Policy
As a consumer within the European Union, when you purchase online, you have a statutory right to cancel our contract for the purchase of the product (other than perishable produce) up to 7 days after your order has been delivered (cooling off period). You, the consumer (within the European Union) must contact us by email should you wish to cancel your contract with Knock Shrine. Please email your cancellation request to bookshop@knock-shrine.ie in the case of items purchased from the Bookshop or limerickoffice@knock-shrine.ie in the case of items purchased from the Souvenir shop.

In the event that a consumer within the European Union cancels the contract within the 7 day cooling off period, the only cost payable by the consumer is the direct cost of returning the goods. You (the consumer) can return the Product to us and we will organise a refund to the consumer of the sum paid by the consumer, less the direct cost of returning the goods. The refund will be refunded to you as soon as possible after the exercise of the right of cancellation and in any event not later than 30 days.

*Consumers outside the EU
Knock Shrine will endeavor to execute delivery of the product within a reasonable time frame depending on the delivery location and its accessibility. We aim to execute delivery within a maximum of thirty days (see note).

*Please Note:  Products are subject to availability and delays may sometimes occur if a product is out of stock or in the event that delivery is delayed due to factors outside of our control. Any dates specified for delivery are therefore approximate only. See Clause 10 for further details.

Please note that the consumer’s right of cancellation does not apply to contracts for the supply of periodicals, newspapers and magazines.

11. Returns/Refunds
EU Consumers: We can only accept and offer a refund for returned items after the 7 day rights of cancellation cooling off period, if the goods are faulty.

We cannot refund for items unless you (the consumer within the European Union) exercise your right to cancel the contract within the 7 days of delivery of the goods. We will refund you for the price of the product in the event that the goods are damaged, defective or you have received the incorrect title/item.

Non EU Consumers: We will refund you for the price of the product in the event that the goods are damaged, defective or you have received the incorrect title/item.

To Cancel within the 7 days following delivery of the Item or to request a refund for a faulty product

Please email your request to bookshop@knock-shrine.ie in the case of items purchased from the Bookshop or limerickoffice@knock-shrine.ie in the case of items purchased from the Souvenir shop. We will then advise you on where to ship them.

12. Accordance with Specification
All descriptive matter, drawings, pictures, colours, specifications and advertising on the Website are for the sole purpose of giving an approximate description of the Products.

13. Disclaimer of Warranties
The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided "as is" and "as available" and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.

14. Limitation of Liability
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products.

15. Proprietary Rights
You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to you by the Website, by us, or our advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.

16. Copyright, authors' rights and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of Knock Shrine and is protected by Irish and European copyright, authors' rights and database right laws. In respect of any content which is not owned by Knock Shrine, we confirm that Knock Shrine has obtained authorization from the relevant suppliers to make available to the public and/or use the summary descriptions of books for sale on the website and any accompanying graphics in respect of both the books and images of the souvenirs. The compilation of all content (excluding the summary descriptions of books for sale on the website and any accompanying graphics of books and souvenirs – see above) on this website is the exclusive property of Knock Shrine and its affiliates and is protected by Irish and European copyright and database right laws.
All AroBIS, Aro e-Shop modules and software used on this website is the property of Aro.

You may not systematically extract and/or re-utilise parts of the contents of the website without Knock Shrine’s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Knock Shrine’s express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without Knock Shrine’s express written consent.

17. Modification of terms
We reserve the right to change the terms of use or policies regarding the use of the Website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the Website.

18. General
We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.

19. Governing Law and Jurisdiction
The terms of use shall be governed by and construed fully in accordance with the laws of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

20. Customs
When ordering goods from Knock Shrine’s on-line shop for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Amazon.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

21. Fraudulent Credit and Debit Cards
Knock Shrine bears no liability in the event if fraudulent use of your credit card and/or debit card has occurred which resulted in the purchase of a product on our site. If such an act occurs, actual proof of the fraudulent use of your card must be evidenced by your bank in order that any order made by your card be cancelled and any payment be returned to you.

22. Currency Conversion
For customers viewing prices in currencies other than Euro. We update our exchange rates on a regular basis, however, the price quoted on our website on the day of purchase is not necessarily the price you will be charged, it is only an indication of the value of other currencies.

23. Termination
We may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.

24. Access to Knock Shrine
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

 

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Ireland's National Marian Shrine, County Mayo, Ireland T: +353 (0) 94 9388100 F: +353 (0) 94 9388295 Site by Aró

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